Refund policy

ONLINE PURCHASES POLICY

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@sybartum.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@sybartum.com.

 

PLEASE, BE AWARE THAT THESE POLICIES APPLY ONLY AND EXCLUSIVELY TO PURCHASES MADE THROUGH OUR WEB PAGE, WHERE THE CUSTOMER HAS NOT YET SEEN OR TESTED THE PRODUCT.

FOR SALES IN OUR PHYSICAL STORES, POINTS OF SALE AND SHOW ROOMS, STORE POLICIES WILL APPLY.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you detect a defect in the packaging of the product upon receipt, or a visible damage, do not sign the delivery sheet of the carrier and indicate in it the damage you observe in order to proceed with the claim to the responsible transport agency.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.